People say all sorts of things – especially when they are customer service representatives – so it’s critical that you document all of your interactions while you are seeking to address any issue. You should always document your interactions with Apple representatives. If the same defect occurs again, then having a previously documented repair attempt might be invaluable.Ĩ.
#How to buy applecare after one year mac
Moreover, some defects may re-appear on your repaired Mac or even a replacement model. A hairline fracture on your MacBook or iPhone may seem trivial to you today, but it won’t be so trivial when the cracks start to spread after your Mac’s One-Year Limited Warranty or AppleCare expire. In the event that you discover an issue that you believe to be a defect, treat it with zero tolerance. You should treat both new and repeat defects with zero tolerance. When you spot a legitimate defect, don’t be afraid to bring it to Apple’s attention.ħ. If other people are reporting symptoms similar to what you are seeing, then there’s a good chance that you may have spotted a defect. If you notice something that doesn’t seem right, research the symptoms online. The best way to spot defects is to routinely look over your Mac for changes in its physical appearance or behavior. You paid a lot for your Mac and there’s no reason why you should have to settle for a defective one. Sometimes Apple products have defects.ĭid you cause those hairline fractures on your white plastic MacBook or is your MacBook actually defective? Apple makes phenomenal products, but they’re not immune from the same design and manufacturing defects that plague the rest of the manufacturing world. If the owner had purchased AppleCare you can arrange to have the plan transferred to you.Ħ. If you buy a used Mac that is more than one-year old you should check to see if its original owner had purchased AppleCare. Sure, eBay and Craigslist have their own caveats, but many people have found great success buying their Macs through places such as these. If you purchase a used Mac that is less than one year old, it will still be fully covered by Apple’s One-Year Limited Warranty and will be eligible for AppleCare provided its warranty or AppleCare has not otherwise been voided. You don’t have to buy a Mac directly from Apple in order to benefit from Apple’s great customer service. You can still take advantage of Apple’s customer service and AppleCare if you buy a used Mac. If something goes wrong with your refurbished Mac you will still enjoy the same degree of service and support as if you had purchased a brand-new, more expensive, model.ĥ. All refurbished Macs are thoroughly tested before they are resold as refurbished models. Refurbished models are not “used” or “defective.” Rather, they are usually open-box returns that had nothing wrong with them in the first place. Refurbished Macs come with the same One-Year Limited Warranty you get with the new models, and just like those models are eligible for AppleCare. You can purchase refurbished Macs direct from Apple. Apple sells refurbished products directly, which will save you money without sacrificing quality or service. If something happens to your Mac that would otherwise void its One-Year Limited Warranty (say you drop your new iPhone 4S in the pool), then AppleCare will be also be voided.Ĥ. AppleCare (not to be confused with AppleCare+) may be purchased at any point during the first year of your Mac’s life and, therefore, it’s not necessary to purchase it at the same time as your Mac. Although AppleCare has other benefits, the most important one is that it essentially extends your Mac’s One-Year Limited Warranty by one or two years (depending on the type of Mac you are purchasing AppleCare for). You don’t need to buy AppleCare until the end of your first year of ownership.ĪppleCare is the optional support, service, and repair plan that you may purchase in addition to your Mac’s One-Year Limited Warranty. If you find yourself with a Mac that’s defective from the start and you’re still within Apple’s 14-day return period, take it in and ask for a complete replacement.ģ.
#How to buy applecare after one year full
So if you find yourself unhappy with your new Mac, don’t hesitate to return it for a full refund. Moreover, Apple no longer assesses a re-stocking fee on returns.
Apple has a very pro-consumer return policy, which gives you 14-days to return your Mac for any reason – or for no reason (albeit there are some restrictions).
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